SHIPPING

ORDER PROCESSING

MGC is very proud to have your business, and we will process your order promptly. Please allow 2-3 business days for us to confirm your payment and carefully prepare your order for shipment. Please be assured we will ship your order as soon as possible!

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PAYMENT PROCESSING

The MGC store is powered by Shopify. MGC will process orders for shipment once payment is confirmed through the Shopify platform.

 

SHIPPING & DELIVERY

We strive to ship your products as soon as possible. Orders received before 9:00 AM, Monday-Friday (PST) will be shipped the next business day. 

Orders received after 9:00 AM PST on Friday will process the following Monday. 

MGC is not responsible for packages after they have left our warehouse. If you have questions about the status of your shipment, please contact the shipper (USPS, GlobalPost) directly.

 

APPAREL SHIPPING & DELIVERY

All MGC apparel is made to order. Orders which include apparel will be split and apparel will be shipped separately from gaming products. This may result in different transit times, with apparel taking longer to receive.

Once your order is placed, MGC cannot alter, update or cancel an apparel order. Please order carefully and ensure that all styles, sizes and shipping information is correct.

 

NO APPAREL RETURNS - ALL SALES FINAL!

All sales on clothing items are final. MGC will not accept returns or exchanges for any clothing items so please place your order carefully in regards to sizes and styles.

 

INTERNATIONAL DDP SHIPPING

GlobalPost Go offers a competitive flat rate of $19.95 for shipments to Canada, and $25.95 for shipments to Australia.

For the following countries, MGC ships using GlobalPost Plus which also includes all taxes and duties paid at the time of purchase:

France, Germany, Italy, Mexico, New Zealand, Spain, United Kingdom.

All related taxes and duties are included with purchase!

For more information on these services please visit:

www.goglobalpost.com/go/

https://www.goglobalpost.com/plus/

GlobalPost orders will typically take 6-10 days (excluding processing), depending on destination and time time required to clear customs.​

Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.

*Orders received after 9am (PST) will be processed the following business day.

*NOTE: MGC is not responsible for lost or stolen packages and will not offer any refunds or replacements.

 

OTHER INTERNATIONAL SHIPPING - GLOBALPOST STANDARD INTERNATIONAL

GlobalPost Standard International leverages their last-mile carrier network to automatically allocate the optimal carrier to your shipments, ensuring you always get the best combination of speed and value.

For more information on this service please visit https://www.goglobalpost.com/international-3/

GlobalPost International Plus orders will typically take 6-10 days (excluding processing), depending on destination and time time required to clear customs.

For international shipments using GlobalPost Standard, we ship to the following countries:

Argentina, Austria, Belgium, Brazil, Costa Rica, Croatia, Denmark, Estonia, Finland, Greece, Greenland, Hungary, Iceland, Ireland, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Arab Emirates.
For all other countries, we apologize for the inconvenience. MGC is always working to expand the countries to which we can deliver timely and satisfactory shipping service.

*NOTE: MGC is not responsible for lost or stolen packages and will not offer any refunds or replacements.

​IMPORTANT TAX/DUTY INFORMATION FOR INTERNATIONAL ORDERS - PLEASE READ:

  • All import customs duties and applicable taxes are the responsibility of the purchaser. Shipments returned to MGC for non-payment of duties and/or taxes will not receive a refund.

  • MGC must declare full retail value of product(s) on our customs declaration form. For warranty replacements and other products returned to customers, we will declare a $0.00 USD value, per federal commercial shipment guidelines.

APO ADDRESSES

All shipments going to APO Addresses are shipped via USPS.

PO BOXES

All shipments going to PO Boxes are shipped via USPS.

NOTE: ALL SHIPPING

India Government Has Implemented a Goods and Services Tax.
Please be advised that The Indian Government has announced a Goods and Services Tax (GST) that will impact import and export clearance, effective July 1, 2017. India-based shippers and consignees will need to comply with the new changes by providing some additional data to the GST Network and Customs before customs clearance for all Non Doc shipments.

Details about GST can be found on the following website: www.cbec.gov.in/htdocs-cbec/gst/index.

This is a significant nationwide change in India’s tax policies, and some modifications will occur over the next few months.

Please note the following: 
GST Identification Number
To comply with the new rules and payment of GST, every India importer and exporter must have a GSTIN (GST Identification Number), which needs to be provided to DHL India before any shipment is imported or exported. Shippers and consignees in India can visit www.dhlindia-kyc.com for a one-time update of their GSTIN for Customs clearance.

DUTIES AND TAXES

  • Bona fide samples up to a value of INR10,000 (approx. USD155) will continue to have a duty exemption. The content of the sample(s) must be well defined.

  • Gifts are expected to be charged the GST as per the preliminary interpretation of rules. This is being reviewed by a logistics industry association; we will provide more information when received.

ACCURACY

Accurate ZIP / Postal code on the waybill and shipper invoice becomes even more important for GST compliance.

ALTERATIONS TO POLICY

MGC reserves the right to change the shipping terms and conditions at any time and without notice.

Still Have Questions?

Our Customer Loyalty Team is ready to help you at support@mgcgaming.com