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FAQ

If you do not find your answer below please send a message to support@mgcgaming.com and we will be happy to assist you!

 

Q: The analog sticks on my Switchplate Wireless Controller aren't working properly - what can I do?

A: The reason for your issue is likely due to the analog stick custom range settings being too low. The Switch console cannot detect the lower range settings, such as the controller is capable of using when playing on PC. If set too low, this can result in the analog sticks not operating properly when playing Switch, however there is a simple solution.

Please change the settings on each analog stick following these steps:

  1. Press and hold the Program button at the back of the controller.
  2. Press up on the analog stick until you see the Status LED flash.
  3. Repeat step 2 so that you have increased the analog stick sensitivity a total of 2 times.
  4. Check the operation of the analog sticks. If you still sense an issue, perform step 2 one more time.
  5. This operation must be performed independently on each analog stick that is experiencing a response issue.

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Q: How do I reset my Switchplate Wireless Controller to its original program settings?

A: To reset your Switchplate Wireless Controller to its original program settings follow these steps:

1. Long press the “Home” button to power the controller down.

2. Long press both the “Home” and “+” buttons at the same time until the controller rumbles.

3. Turn the controller off and then on again - the controller will now be recalibrated to its original program settings.

 

Q: How do I connect the PingPro Gaming Media Hub to ethernet?

A: To learn how to connect your device to ethernet using the PingPro USB-C Gaming Media Hub, click here.

 

Q: What games can I play using the MGC Gaming Case?

A: The MGC Gaming Case is designed to work with mobile games which feature the ability to fully customize the layout of your controls - games such as PUBG, Call of Duty, Free Fire, Wild Rift and many more. If in-game controls can be relocated on the screen to the areas indicated by the markings on the Gaming Glass, the case should be operational.

 

Q: How does the MGC Gaming Case work?

A: The tech behind our cases is part of our secret sauce, but we can tell you that the connection between the buttons and touchscreen moves at the speed of electricity! This means that regular actions like aiming and firing occur just as fast as your touch, while adding our unique controller-like advantage and comfort.

 

Q: Does the MGC Gaming Case require power to operate?

A: The only thing the case needs to power it is your touch. It harnesses the natural electricity within your body to create a immediate and reliable connection to your phone. That means no internal battery, and no power drawn from your phone. It leaves all of your phone's battery for what you love most - gaming, chatting, posting...and more gaming.

 

Q: Do I have to remove my screen protector in order to use the Gaming Glass?

A: Yes, you must remove any screen protector currently on your phone before you place the Gaming Glass screen protector...but don't worry! Our Gaming Glass is made from the highest quality 9H tempered glass and provides the premium protection that you expect, in addition to our revolutionary gaming technology!

Q: Can I swap my phone with the Gaming Glass to other phone cases?

A: We do not suggest you place your phone with a Gaming Glass attached into a case not designed to accommodate the Gaming Glass. We have designed our cases to be your daily driver with beautiful design, premium materials and comfortable ergonomics to rival the best cases on the market. We sincerely hope you find our case to be your favorite! 

 

Q: Is the MGC Gaming Case available for phone models other than iPhone?

A: We have launched MGC with a focus on iPhone exclusively, but we have plans to expand our line with products to support popular Android phone models in the future. Our Gaming Glass technology however is not compatible with phones which feature curved-edge screens. 

Q: How can I keep updated on MGC?

A: You can follow us on Twitter, Instagram and TikTok @mgcmobile and like us on Facebook to be the first to hear about MGC announcements, updates and special offers.